Shipping/Returns

Shipping

- All products is sent through EMS

- Once you place an order you will receive a confirmation e-mail

- When your item is shipped you will be given a tracking number through e-mail

- If you place your order on the release day please allow up to 3 to 5 days to receive your shipping information. We are a small company dealing with multiple orders at a time

Delivery

1 The delivery date of the Products shall be determined by the Company in its sole discretion. We cannot agree to a specific delivery date. 2 Unless notified by the prescribed system we shall not change the delivery address of the products.

Handling

- You shall pay for all costs of shipping and, where applicable, charges levied in respect of cash on delivery services. In respect of deliveries outside of Japan you shall be responsible for the payment of all import duties and other costs associated with the import of the goods into your country.

Returns

- Sorry but we don't offer any returns.  If you were sent a defective item please e-mail a photo of the defect to info@bionicman.jp and you will be sent a fresh one in exchange. If the item is sold out we can refund your money.